If you need help due to a declined transaction and have sufficient funds to cover the purchase, your Prepaid Card was most likely declined due to security and safety measures in place to protect your funds.

Use your Card in-person or at a different merchant online and make sure to include the card security code.

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Vanilla prepaid

Check Your Vanilla Balance

Enter your card details to view your available balance instantly

Check your Vanilla prepaid card balance online

Check Your Vanilla Card Balance

Enter your card number, expiry date, and CVV to view your available Vanilla prepaid card balance. Our free balance checker gives you instant access to your funds — no login required.

How to Check Your Balance

  1. 1

    Find your 16-digit card number on the front of your Vanilla card

  2. 2

    Enter the expiry month and year printed on the card

  3. 3

    Enter the 3-digit CVV code from the back of the card

  4. 4

    Click Continue to instantly view your available balance